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Shakos Solar is a process-oriented organization with a customer centric approach who foster our company culture dedicated to increasing our customers' satisfaction and building strong customer relationships.
Our primary focus is on understanding and meeting the needs of our customers effectively.
We are committed to continually enhancing our processes and services to better serve our customers.
We actively engage our employees in decision-making and improvement initiatives to foster a culture of ownership.
We adopt a systematic approach to ensure efficiency and consistency in our operations.
Our constant interaction with customers to take regular feedback on our services helps us understand the scope for improvement. We conduct CNPS surveys at regular intervals to obtain scores on various parameters based on customer experience regarding our services. The top-level management takes the feedback very seriously and analyses the verbatim shared by the customer to identify the root cause, whether it is on a particular job, concerning communication gaps or something else. We consolidate all feedback into a designated sheet and use this data for future analysis, improvements, and closing notes.
Regular customer interaction and CNPS surveys gather feedback for continual improvement and customer-centric service delivery.
Top management meticulously analyzes customer feedback to identify root causes and inform strategic improvements.
Feedback is consolidated for analysis, ensuring accessible insights to drive operational enhancements.
Customer feedback fuels ongoing improvement efforts, guiding strategic decisions and service refinement.
We take feedback positively and always think about improvements to become experts in the domain. We use Six Sigma techniques to statistically find and get rid of flaws in process and services. We follow Kaizen to encourage small, gradual improvements by involving people at all levels to improve effectiveness and quality. We conduct regular feedback sessions for the team on internal and external errors, identify underperformers and schedule TNI sessions to improve their understanding on weak areas. We believe in creating a problem-solving environment where people can think of solutions instead of staying stuck in problems.
Regular customer interaction and CNPS surveys gather feedback for continual improvement and customer-centric service delivery.
Top management meticulously analyzes customer feedback to identify root causes and inform strategic improvements.
Feedback is consolidated for analysis, ensuring accessible insights to drive operational enhancements.
Customer feedback fuels ongoing improvement efforts, guiding strategic decisions and service refinement.
We believe in fostering a sense of dedication and accountability by giving employees the freedom to take the decisions and accept responsibility for their job. We create an environment where people can give their suggestions and contribute to the growth of the company as they often have valuable insights from their day-to-day experiences. We establish teams with a variety of expertise and knowledge that facilitate cooperative ideas and problem-solving. We encourage collaboration which builds trust within the team. We provide an opportunity to focus on the requirements to achieve the defined end goal. To increase engagement, we often recognize top performers and celebrate successes.
Empower employees to make decisions, contribute suggestions, and take responsibility for their roles.
Form teams with varied expertise to foster collaboration, trust, and problem-solving.
Direct efforts towards achieving defined end goals, enhancing productivity and clarity.
Recognize top performers and celebrate successes to increase engagement and foster a positive work culture.
We establish and adhere standardized procedures actively ensures consistency and minimizes output variance. We document all the requirements to improve the team's understanding on the process. We monitor team performance, progress as per the planned activity and take actions to achieve the targets. We maintain RCA-CAPA for the revisions received from customer and defined corrective actions for all the change requests, and preventive actions for all the errors/updates using the standard format. We conduct regular feedback session with team through RCA-CAPA report for Quality improvement.
Consistency ensured through documented procedures; enhancing team understanding and minimizing output variance for improved operations.
Track team progress, identify deviations, and take corrective actions for effective target achievement.
Address customer revisions through RCA-CAPA, defining corrective and preventive actions for continuous improvement.
Regular feedback sessions via RCA-CAPA reports drive a culture of improvement for enhanced quality.
